Shipping & Delivery
We pack and ship your orders about twice a week at varying dates. While we are working to get back to a clear schedule, we cannot provide that at this time.
To most countries, we currently ship with UPS, as they have recently improved their rates and we have good experiences with them internationally.
| Country / Region | Carrier & Conditions | Price (EUR) | Approx in Local Currency |
|---|---|---|---|
| Romania | UPS Standard | €16.95 | RON 84 |
| UPS Discounted (≥ 500 RON) | 50 RON | RON 50 | |
| Germany | PostNL + Hermes | €9.95 | |
| UPS Standard | €9.95 | ||
| Netherlands | PostNL Standard (0–75) | €7.95 | |
| PostNL Free (≥ €100) | Free | ||
| UPS Standard (0–100) | €6.95 | ||
| UPS Free (≥ €100) | Free | ||
| Denmark | UPS Standard | €14.95 | DKK 112 |
| Belgium | PostNL (0–100) | €9.95 | |
| PostNL (≥100) | €3.95 | ||
| UPS Standard (0–100) | €10.95 | ||
| UPS Standard (≥100) | €4.95 | ||
| United Kingdom | UPS Standard | €17.95 | GBP 15.26 |
| Australia | PostNL | €35.00 | AUD 62.0 |
| Austria | UPS Standard | €13.95 | |
| Canada | DHL Express | €61.95 | CAD 99.1 |
| PostNL | €31.95 | CAD 51.1 | |
| Czechia | UPS Standard | €13.95 | CZK 353 |
| Europe (general) | PostNL in Europe | €19.95 | |
| UPS Standard in Europe | €19.95 | ||
| France | PostNL via DPD | €13.95 | |
| UPS Standard | €13.95 | ||
| Greece | UPS Standard | €13.95 | |
| Hong Kong SAR | DHL Express | €70.00 | HKD 592 |
| PostNL | €40.00 | HKD 338 | |
| Ireland | UPS Standard | €16.95 | |
| Italy | PostNL | €16.95 | |
| UPS Standard | €16.95 | ||
| Japan | DHL Express | €60.00 | JPY 9 960 |
| PostNL | €35.00 | JPY 5 810 | |
| Latvia | UPS Standard | €16.95 | |
| Luxembourg | UPS Standard | €10.95 | |
| Malta | DHL Express Intl | €50.00 | |
| PostNL (0–100) | €24.95 | ||
| Poland | UPS Standard | €16.95 | |
| Spain | PostNL | €13.95 | |
| UPS Standard | €13.95 | ||
| United States | UPS Express Saver | €50 | USD 58 |
For additional questions or remarks, don't hesitate to contact through email!
- Jordi
For questions about your order send us an email and put your order number in the title
Below there is some extra (legal) information that is required to have on our website, in case you need it:
Delivery
Do you have questions about your order regarding delivery? Contact us via info@kendamasenses.nl or call us on +316 48 26 08 15
Reflection time / Return
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by means of an unambiguous statement, for example by email. You may use the model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the costs of the cheapest standard delivery offered by us.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is earlier.
Refunds will be made using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.
You are responsible for the direct costs of returning the goods, unless otherwise agreed.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Incorrect address and refused deliveries
Please ensure that your delivery address and contact details are complete and accurate.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, failure to accept delivery, or refusal of the shipment, and the parcel is returned to us, we reserve the right to deduct the direct return shipping costs from the refund amount.
Refunds in such cases will be processed after the returned goods have been received.
Exclusions
The right of withdrawal does not apply to purchases made in person outside of distance selling, such as street sales or events, where applicable under law.
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