Shipping policy
Shipping & Delivery
All prices below are per order and include VAT. They are what you pay at checkout, and they are taken from our live rates.
Europe
| Destination | Shipping cost |
| Netherlands | 7.95€, and free on orders from 100€ |
| Belgium, Luxembourg, Monaco | 9.95€ |
| Germany | 9.95€ |
| United Kingdom | 9.95€ |
| Switzerland | 12.95€ |
| Northern Ireland | 13.45€ |
| Austria, Croatia, Czechia, Denmark, France, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain | 13.95€ |
| Bulgaria, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Sweden | 14.95€ |
| Moldova | 17.95€ |
| Jersey, Liechtenstein, Norway | 18.30€ |
| Tenerife | 21.95€ |
| Albania, Armenia, Bosnia and Herzegovina, Cyprus, Georgia, Iceland, Montenegro, North Macedonia, Serbia | 27.95€ |
| Malta | 29.95€ |
| Andorra, Guernsey, Kosovo, Vatican City | 32.46€ |
| Åland Islands, Belarus, Faroe Islands, Gibraltar, Greenland, Isle of Man, San Marino, Svalbard and Jan Mayen, Ukraine | 38.96€ |
Outside Europe
| Destination | Shipping cost |
| United States | from 36€, see the table below. Import duty and UPS customs fees are billed on delivery. |
| Australia | from 26.95€ |
| Israel | from 28.30€ |
| Singapore | 28.30€ |
| Canada | from 31.85€ |
| Japan | from 36.10€ |
| Guadeloupe, Mayotte, Pakistan, Réunion | 36.65€ |
| Hong Kong | from 40€ |
United States
Shipping to the United States is priced on the value of the order, because a bigger order weighs more and costs more to fly. The price pays for the flight with UPS and nothing else. US import duty and UPS customs fees are not included. UPS bills them to you when the parcel is delivered. Orders to the United States need at least EUR 50 of goods.
| Order value | UPS Expedited | UPS Express Saver |
| 50€ to 74.99€ | 38€ | 48€ |
| 75€ to 149.99€ | 42€ | 52€ |
| 150€ to 199.99€ | 47€ | 57€ |
| 200€ to 299.99€ | 57€ | 67€ |
| 300€ to 449.99€ | 72€ | 82€ |
| 450€ to 649.99€ | 88€ | 98€ |
| 650€ to 899.99€ | 108€ | 118€ |
| 900€ to 1249.99€ | 135€ | 145€ |
| 1250€ to 1699.99€ | 169€ | 179€ |
| 1700€ to 2149.99€ | 203€ | 213€ |
| 2150€ to 2749.99€ | 249€ | 259€ |
| 2750€ to 3499.99€ | 306€ | 316€ |
| 3500€ and above | 381€ | 391€ |
Guam is not covered by the table above and ships at EUR 51.21.
What the import charges come to
The duty is a percentage of what the goods are worth, and UPS adds handling fees for each parcel. On a small order that usually comes to 40 to 70 percent of the goods value, and the share gets smaller as the order gets bigger. This is a guide. UPS sets the final amount, and neither we nor you can change it. UPS tells you when payment is due and how to pay. Keep its receipt.
Customs checks
Some parcels are picked for a US customs check, which typically adds around a week. The safety documents for the toy (CPSC and TSCA) travel with the parcel. If UPS or customs asks you for something, forward the message to info@kendamasenses.com and we will help you with it. Please do not send card details or identification in reply to a message, and only pay through UPS itself.
Delivery times
UPS usually delivers 3 to 6 business days after we ship. These are estimates, because customs can add time, and we cannot promise a date.
If you do not want the parcel
If you refuse the parcel when it arrives, UPS sends it back to us and we refund your order minus the shipping cost.
Where a price says "from", there is more than one carrier to choose between at checkout and the faster one costs more.
If your country is not in the tables above we cannot ship there at the moment. Write to us anyway and we will tell you whether we can arrange something.
We pack and ship every Monday and Thursday. Orders placed before 15:00 Amsterdam time on a shipping day go out the same day, and everything else goes on the next shipping day.
Most parcels go with UPS. Some destinations go with PostNL, and a few offer DHL Express as a faster option. You choose between them at checkout wherever there is more than one.
If we have questions about the order you placed, such as about fulfilling your special request, we will try to contact you right away. If we are unable to reach you, your order may be delayed.
Would you for one reason or another prefer that we send your package with another carrier? Please contact us as soon as possible before or after placing your order.
For additional questions, don't hesitate to contact me through the chat!
For questions about your order:
- Reach out through the chat, or
- Send an email to info@kendamasenses.nl, or
- Call us on +316 48 26 08 15
Delivery
Do you have questions about your order regarding delivery? Contact us via info@kendamasenses.nl or call us on +316 48 26 08 15
Reflection time / return
Right of withdrawal
You have the right to withdraw from the contract within 14 days without stating reasons.
The withdrawal period expires 14 days after delivery.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us, without delay and in in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, we will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
Pay attention:
The reflection period does not apply to products that you buy on the street, at home or during day trips for less than 50 euros.